MOTREX Co., Ltd. (hereinafter referred to as the "Company") values the personal information of its customers and complies with applicable laws and regulations related to the promotion of information and communications networks and the protection of information.

Through this Privacy Policy, the Company informs you of the purposes and methods for which the personal information you provide is used, and the measures taken to protect your personal information.

If the Company revises this Privacy Policy, it will notify you through website announcements (or individual notices).

This policy is effective as of March 20, 2026.

1. Personal Information Items Collected

The Company collects the following personal information for consultation and related purposes.

1:1 Inquiry
- Items collected: Name, phone number, email address, message content, etc.

Report Submission
- Items collected: Name, phone number, message content, etc.

2. Purposes of Collection and Use of Personal Information

The Company uses the personal information collected for the following purposes.
Fulfilling contracts related to the provision of services and handling inquiries/responses related to service provision

3. Retention and Use Period of Personal Information

In principle, once the purpose of collecting and using personal information has been achieved, the Company destroys the information without delay. However, if retention is required under applicable laws and regulations, the Company retains member information for the period specified by relevant laws as follows.

Items Retained and Legal Basis for Retention

• - Records related to contracts or withdrawal of subscription: 3 years
• - Records related to contracts or withdrawal of subscription: 5 years (Act on the Consumer Protection in Electronic Commerce, etc.)
• - Records related to payment and supply of goods, etc.: 5 years (Act on the Consumer Protection in Electronic Commerce, etc.)
• - Records related to consumer complaints or dispute resolution: 3 years (Act on the Consumer Protection in Electronic Commerce, etc.)

4. Procedures and Methods for Destruction of Personal Information

In principle, the Company destroys personal information without delay once the purpose of collection and use has been achieved. The procedures and methods for destruction are as follows.

Destruction Procedure
Information entered by users for membership registration, etc. is transferred to a separate database (or separate filing cabinet in the case of paper documents) after the purpose has been achieved, stored for a certain period in accordance with internal policies and other relevant laws (see Retention and Use Period), and then destroyed.
Personal information transferred to a separate database is not used for any purpose other than retention unless required by law.

Destruction Method
Personal information stored in electronic file format is deleted using technical methods that prevent the records from being reproduced.

5. Provision of Personal Information

In principle, the Company does not provide users' personal information to external parties. However, exceptions are made in the following cases.
When users have given prior consent, or when required by law, or when requested by investigative agencies in accordance with procedures and methods prescribed by law for investigative purposes

6. Hosting and Maintenance

For the performance of services, the Company entrusts operations to external specialized companies as follows.

• - Entrusted party: Three Aniai & C Co., Ltd.
• - Entrusted work: Website and system management (hosting / maintenance)

7. Rights of Users and Legal Representatives and How to Exercise Them

Users may view or modify their registered personal information at any time and may request cancellation of membership.
To view or modify personal information, users may click "Edit Personal Information" (or "Edit Member Information," etc.), and to withdraw consent (cancel membership), users may click "Withdraw Membership" and complete the identity verification process to directly access, correct, or withdraw membership.
Alternatively, you may contact the Personal Information Protection Officer in writing, by phone, or by email, and the Company will take action without delay.
If you request correction of errors in your personal information, the Company will not use or provide the relevant personal information until the correction is completed.
If incorrect personal information has already been provided to a third party, the Company will notify the third party of the correction results without delay so that the correction can be made.
Personal information that has been deleted or destroyed at the user's request is processed in accordance with "Retention and Use Period of Personal Information Collected by the Company," and is handled so that it cannot be accessed or used for any other purpose.
In the case of children under the age of 14, their legal representatives have the right to view or modify the child's personal information and to withdraw consent for collection.

8. Installation, Operation, and Refusal of Automatic Personal Information Collection Devices

The Company uses "cookies" and similar technologies that store and retrieve your information from time to time. A cookie is a very small text file sent by the server operating the website to your browser and stored on your computer's hard disk.

The Company uses cookies for the following purposes.

Purpose of Using Cookies
Analyzing the frequency of visits and visit times of members and non-members, identifying users' preferences and areas of interest, tracking user behavior, measuring participation in events and number of visits, and providing targeted marketing and personalized services. You have the option to choose whether to accept cookies.
Therefore, you may allow all cookies by setting options in your web browser, confirm each time a cookie is saved, or refuse to save all cookies.

How to Refuse Cookie Settings
To refuse cookie settings, you may choose browser options to allow all cookies, confirm each time a cookie is saved, or refuse to save all cookies.

How to Configure Settings
Example (Internet Explorer): Tools at the top of the web browser > Internet Options > Privacy
However, if you refuse to install cookies, you may experience difficulties in using certain services.

9. Privacy Complaint Services

To protect customers' personal information and handle complaints related to personal information, the Company designates the relevant department and Personal Information Protection Officer as follows.

If you need to report or consult regarding other personal information infringements, you may contact the following organizations.

• - Personal Information Dispute Mediation Committee (privacy.kisa.or.kr / 118 without area code)
• - Cyber Investigation Department, Supreme Prosecutors' Office (www.spo.go.kr / 1301 without area code)
• - Cyber Bureau, Korean National Police Agency (police.go.kr / 182 without area code)